Q. Is online purchase safe ?
Online purchase is very safe with HashNet. When you make a purchase, the transaction is handled by Paypal(c). Alll the transactions between your PC and Paypal are secured and encrypted with a SSL (Secured Socket  Level) session handled by Paypal. All the merchants at Paypal are screened and verified with their stringent merchant credit processes.  

Q. Does  HashNet  keeps the credit card information of the online shoppers ?
No. We do not keep the credit card information unless with special authorisation from our customers.
In fact,you will be directed to Paypal and Paypal follows stringent Privacy Policy. For more information, you can refer to www.paypal.com.

Q. What is the online purchase procedure ?
1. Follow the simple instruction and "Check out".  You will receive an email from us saying that your order is under "Processing".
2. You will be directed to Paypal where you will make a secured online payment with the credit cards. You will received an email from Paypal about your transactions. You will also received an email with status - "Confirmed", from us to inform you that we have received payment via paypal.
3. When we provide the service sucessfully, you will get an email from us with status - "Deliverd". with some instrucitons how to start using.
For more information, please email: noc@hashnetlinks.com This email address is being protected from spam bots, you need Javascript enabled to view it

Q. What are the payment options and how do I recharge my account.?
Our service is a prepaid service where you have to maintain balance in your account to make calls. There is however no requirement for the minimum balance in your account. As soon as you get registered into you can prepay your account using any one of the convenient payment methods.
We provide a number of secure and convenient payment options

Q. What is the delivery time frame of your services or devices ?
It depends. Payment via Paypal is instantly verified and you will be notified with an email.  For service provisioning, it takes 48 hours. For delivery of devices, it may take up to 14 days, depend on the stock availablity. When you do the purchase, the expected delivery time is also stated clearly.
Emails will be triggered at each status changed. Mainly, Processing (when you submit your order), Confirmed  (when you complete your payment), Delivered (when we complete the provisioning and you are ready to use our services). So we ensure you are informed at each stage and should you need further information, you can reach us at noc@hashnetlinks.com This email address is being protected from spam bots, you need Javascript enabled to view it .

Q. How do you ensure voice quality.?
Quality in the telecom services is attributed to speed of connection and the clarity of sound. We are committed to providing a reliable, fast and clear service delivering an enriching communication experience. That is why we have partnerships with world class telecom carriers to support our networks. We believe that your long distance dialing experience should be such that you feel as if you were dialing a local phone number.

Q. What happens if I can't use your service, or I can't get it to work?
A. We want all of our customers to be happy and satisfied with our sevices. If you are not, for any reason, please feel free to call us or send us an email with your problems you are facing and we will do our best to resolve the situation. We do not have any contract or agreement to become a subscriber. So any time you can discontinue. We are serving for customer, so we do respect our customer’s point of view.

Q. Which cities are available for DID service?
Below are the list of DDI covered by us, customers are free to choose any DDI numbers below,
when purchasing online (checking out) please indicate the area for the Pakistan DDI number in the comment field:

1- Bahawalpur +9262
2- Dinga +9253
3- Faisalabad +9241
4- Gujranwala +9255
5- Gujrat +9253
6- Jehlum +92544
7- Karachi +9221
8- Kasur +9249
9- Kharian +9253
10- Lahore +9242
11- Lalamusa +9253
12- Multan +9261
13- Peshawar +9291
14- Sargodha +9248
15- Sheikhupura +9256
16- Sialkot +9252
17- Sukkur +9271
18- Wazirabad +9255
19- Rahim Yar Khan +9268
20- Daska
21-Muredke
22-Kamoki